So you’ve received your order, but something’s not quite right or as expected. It happens. We accept returns of all items purchased from www.prikkedief.com within 14 days of the delivery date. All you need to do is fill in the returns form and send your package back to us. We are sorry but we can’t cover the costs of sending your products back to us.
WHEN CAN I RETURN?
“You wear it, you buy it” is our motto. Of course you have 14 days past the delivery date but we don’t accept items that have been used, items that have become damaged because of improper use, or items returned after the 14-day cooling-off period. See how to return an item that was damaged at delivery, below.
Please make sure to return any items the way you received them, including all tags and boxes.
We want this to go smoothly, so please fill in the returns form. A copy of the form will be sent to you by email. Please print this and include it in your return. To ensure your item(s) gets to us safely and on time, please use a professional postal service and hold onto your tracking number. Please note that we are not responsible for any missing, late, or damaged returns.
Depending on your bank, it can take up to 10 working days to process and get your refund to you.
CHANGE/CANCEL MY ORDER
Because of our semi-automated system, once you’ve placed and paid for an order on www.prikkedief.com there’s no going back. You will need to receive and return your order as described above.
Received damaged goods, or had something break within your 6 month warranty? Oh no! We hate it when that happens, but here’s how we work with you to examine and try to resolve the issue.
Send an email to [email protected] listing the following:
- A copy of your receipt or order number;
- A clear picture of the damage;
- A short description of the damage (and how it occurred if applicable).
We assess the damage. If we agree to repair the damage of your Prikkedief item(s), you’ll receive a special returns form for repairs. Send your item(s) and the form back to us, and we’ll try our hardest to have you rocking your items again as soon as possible.
We believe in repairing items instead of exchanging, where possible. If your item is beyond repair, we’ll get in touch.
Quality is key in our book, which is why you’ll get a 6 month guarantee on all Prikkedief products. Your guarantee starts on the date of purchase. Make sure to save a copy of your receipt or order number as proof of guarantee! If you don’t have either, we won’t be able to help you.
Can’t find the answer to your question, or been waiting for more than 14 days for your returns? Get in touch with our friendly Customer Care Team at [email protected].